Return & Refund Policy
Return Eligibility and Timeframes
Standard Return Period
We offer a comprehensive 30-day return window from the date of item delivery. This policy ensures adequate time for product evaluation and satisfaction assessment.
Return Condition Requirements
To qualify for return processing, items must meet the following criteria:
- Original condition upon receipt (unworn, unused, unaltered)
- All original tags and labels attached
- Complete original packaging and accessories
- Valid proof of purchase (receipt or order confirmation)
Return Process and Procedures
Return Authorization
All returns require prior authorization. Contact our customer service team at support@stravixs.co.uk to initiate the return process and receive detailed instructions.
Return Shipping Address
Stravixs Returns Department
39 Radstock Avenue
Harrow, HA3 8PE
United Kingdom
Return Shipping Labels
Upon return approval, we provide prepaid return shipping labels and comprehensive packaging instructions. Unauthorized returns sent without prior approval will not be processed.
Product Inspection and Quality Control
Damage Assessment
Inspect all items immediately upon delivery. Report defective, damaged, or incorrect items to our customer service team without delay to ensure prompt resolution and replacement processing.
Quality Guarantee
We maintain rigorous quality standards and stand behind our product curation. Any quality-related concerns receive immediate attention and appropriate remediation.
Non-Returnable Items
The following product categories are excluded from our return policy:
- Perishable goods (food items, fresh flowers, plants)
- Custom or personalized products and special orders
- Personal care and beauty products
- Hazardous materials, flammable substances, or pressurized gases
- Sale items and promotional merchandise
- Gift cards and digital products
For specific product eligibility questions, contact our customer service team for clarification.
Exchange Policy
Exchange Process
We recommend processing returns and placing new orders separately to ensure optimal fulfillment timing. This approach provides greater flexibility and faster resolution than traditional exchange processing.
European Union Consumer Rights
EU Cooling-Off Period
European Union customers enjoy a statutory 14-day cooling-off period for order cancellation or return, exercisable without justification. Standard return condition requirements apply, including original packaging and proof of purchase.
Refund Processing
Refund Timeline
Upon return receipt and inspection completion, we provide refund status notification via email. Approved refunds are processed to the original payment method within 10 business days.
Payment Processing
Additional processing time may be required by financial institutions for credit posting. If refunds are not reflected within 15 business days of our approval notification, contact our customer service team for assistance.
Customer Support Services
Our dedicated customer service team provides comprehensive assistance with returns, refunds, and product inquiries.
Professional Support Contact
Email: support@stravixs.co.uk
Business Address: 39 Radstock Avenue, Harrow, HA3 8PE, United Kingdom
We are committed to ensuring your complete satisfaction with every Stravixs purchase and providing exceptional customer service throughout the return and refund process.