Privacy Policy
Last Updated: July 22, 2025
INTRODUCTION
Stravix Ltd operates our e-commerce platform and website, encompassing all related information, content, features, tools, products, and services to deliver a premium curated shopping experience (the "Platform"). Our Platform operates on Shopify's infrastructure, enabling us to provide superior service delivery.
This Privacy Policy governs the collection, use, and disclosure of personal information when you access, use, or conduct transactions through our Platform or communicate with us directly. In cases of conflict between our Terms of Service and this Privacy Policy, this Privacy Policy takes precedence regarding personal information matters.
By accessing or using our Platform, you acknowledge that you have read and understand this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.
PERSONAL INFORMATION CATEGORIES
Definition of Personal Information
Personal information encompasses data that identifies or can reasonably be linked to you or another individual. This excludes anonymized or de-identified information that cannot identify or be reasonably linked to you.
Information Categories We Process
We may collect and process the following personal information categories, including inferences derived from this information, based on your Platform interactions, geographic location, and applicable legal requirements:
Contact Information
Name, residential address, billing address, shipping address, telephone number, and email address.
Financial Data
Credit card, debit card, and financial account information, payment card details, transaction records, payment methods, payment confirmations, and related financial information.
Account Information
Username, password, security questions, preferences, settings, and account configuration data.
Transaction Records
Items viewed, cart additions, wishlist selections, purchases, returns, exchanges, cancellations, and complete transaction history.
Communication Data
Information contained in communications with our customer service team, support inquiries, and other correspondence.
Device Information
Device specifications, browser information, network connection data, IP address, and unique device identifiers.
Usage Analytics
Platform interaction data, navigation patterns, session information, and engagement metrics.
INFORMATION COLLECTION SOURCES
We collect personal information through the following channels:
Direct Collection
Information provided directly when creating accounts, using Platform services, communicating with us, or voluntarily submitting personal data.
Automated Collection
Device-generated information during Platform use, website visits, and through cookies and similar tracking technologies.
Service Provider Integration
Information collected by technology partners and service providers acting on our behalf.
Third-Party Sources
Information received from business partners and other authorized third parties.
INFORMATION USE PURPOSES
Platform Service Delivery
We utilize personal information to provide Platform services, fulfill contractual obligations, process payments, complete order fulfillment, maintain preferences, send account notifications, process transactions, manage accounts, arrange shipping, facilitate returns and exchanges, enable review posting, and create personalized shopping experiences including product recommendations.
Marketing and Promotional Activities
Personal information supports marketing initiatives including email campaigns, text messaging, postal communications, and targeted online advertising across our Platform and third-party websites, often based on previous purchases, cart activity, and Platform engagement.
Security and Fraud Prevention
We employ personal information for account authentication, secure payment processing, fraud detection and investigation, illegal activity prevention, public safety protection, and Platform security enhancement.
Customer Communication
Personal information enables customer support delivery, responsive service provision, effective customer service, and ongoing business relationship maintenance.
Legal Compliance
We process personal information to comply with applicable laws, respond to legal processes including law enforcement requests, participate in civil proceedings, litigation, and adversarial legal processes, and enforce terms and policy compliance.
INFORMATION DISCLOSURE PRACTICES
We may disclose personal information to third parties under specific circumstances for legitimate business purposes:
Service Provider Relationships
Disclosure to Shopify, vendors, and third-party service providers performing services including IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping operations.
Business and Marketing Partners
Sharing with marketing partners for advertising services and targeted marketing. We utilize Shopify for personalized advertising with third-party services based on cross-merchant online activity. Partners process information according to their privacy policies. Depending on jurisdiction, you may have rights to opt out of targeted advertising based on cross-merchant activity.
Authorized Disclosures
Information sharing when directed, requested, or consented to by you, including product shipping, social media integrations, and login services.
Corporate Affiliates
Disclosure within our corporate group and affiliate organizations.
Business Transactions and Legal Requirements
Disclosure in connection with business transactions including mergers or bankruptcy, legal obligation compliance including subpoenas and search warrants, terms and policy enforcement, and Platform, rights, and user protection.
SHOPIFY PLATFORM RELATIONSHIP
Our Platform operates on Shopify's infrastructure, which collects and processes personal information regarding Platform access and usage to provide and enhance services. Information submitted to our Platform is transmitted to and shared with Shopify and third parties potentially located in different countries to provide and improve services.
We utilize Shopify enhanced features incorporating data from your interactions with our store, other merchants, and Shopify to protect, grow, and improve our business. Shopify may process personal information from your interactions across multiple merchants and with Shopify directly. In these circumstances, Shopify acts as data controller, including for rights exercise responses regarding this processing.
For detailed information about Shopify's personal information use and your rights, visit the Shopify Consumer Privacy Policy. Depending on jurisdiction, you may exercise rights through the Shopify Privacy Portal.
THIRD-PARTY WEBSITES AND INTEGRATIONS
Our Platform may contain links to third-party websites or online platforms. We recommend reviewing privacy policies, security practices, and terms for any third-party sites you access. We do not guarantee or accept responsibility for third-party site privacy, security, or content accuracy, completeness, or reliability.
Information shared on public or semi-public platforms, including third-party social networking platforms, may be viewable by other users without usage limitations. Link inclusion does not constitute endorsement of third-party content, owners, or operators unless explicitly disclosed.
CHILDREN'S DATA PROTECTION
Our Platform is not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. Parents or guardians may contact us using the details below to request deletion of any child's personal information. As of this Privacy Policy's effective date, we do not have actual knowledge of "sharing" or "selling" (as defined by applicable law) personal information of individuals under 16 years of age.
INFORMATION SECURITY AND RETENTION
While we implement robust security measures, no system is completely impenetrable, and we cannot guarantee absolute security. Information transmitted to us may not be secure during transit. We recommend avoiding unsecured channels for sensitive or confidential communications.
Personal information retention periods depend on various factors including account maintenance needs, service provision requirements, legal obligation compliance, dispute resolution, and contract and policy enforcement.
YOUR RIGHTS AND CHOICES
Depending on jurisdiction, you may have some or all of the following rights regarding personal information, subject to legal limitations and exceptions:
Access Rights
Right to request access to personal information we maintain about you.
Deletion Rights
Right to request deletion of personal information we maintain about you.
Correction Rights
Right to request correction of inaccurate personal information we maintain about you.
Portability Rights
Right to receive copies of personal information and request transfer to third parties under certain circumstances.
Communication Preferences
Right to opt out of promotional emails using unsubscribe options. We may continue sending non-promotional communications regarding accounts and orders.
Additional European Rights
For UK and European Economic Area residents, subject to local law exceptions and limitations:
Processing Objection and Restriction
Right to request processing cessation or restriction for certain purposes.
Consent Withdrawal
Right to withdraw consent where we rely on consent for processing, without affecting prior lawful processing.
You may exercise these rights through Platform features or by contacting us using the details below. For Shopify-related rights, visit https://privacy.shopify.com/en.
We do not discriminate against rights exercise. Identity verification may be required as permitted by law. Authorized agents may make requests with proper authorization proof and identity verification.
COMPLAINTS AND APPEALS
For privacy processing complaints, contact us using the details below. Depending on jurisdiction, you may have appeal rights by contacting us or filing complaints with local data protection authorities. UK and EEA residents can find supervisory authority information at the referenced links.
INTERNATIONAL DATA TRANSFERS
Personal information may be transferred, stored, and processed outside your country of residence.
For European Economic Area or United Kingdom transfers, we rely on recognized mechanisms including European Commission Standard Contractual Clauses or equivalent UK competent authority contracts, unless transfers are to countries with adequate protection determinations.
PRIVACY POLICY UPDATES
We may update this Privacy Policy periodically to reflect practice changes or operational, legal, or regulatory requirements. Revised policies will be posted on our Platform with updated effective dates and appropriate legal notice.
CONTACT INFORMATION
For privacy practice inquiries, Privacy Policy questions, or rights exercise requests:
Email: support@stravixs.co.uk
Business Address:
39 Radstock Avenue
Harrow, HA3 8PE
United Kingdom